ChargePoint’s dedicated global AfterCare™ team offer a lifetime of support to our customers and their process through tailored training and onsite services.
Onsite support
Our international ChargePoint service engineers provide our customers with a rapid response to both planned and unplanned maintenance visits. Furthermore, as part of our onsite support, we can deliver validation services such as:
Performance Qualification testing (PQ)
IQ / OQ execution and documentation (Installation Qualification / Operational Qualification)
SAT (Site Acceptance Test)
Operation and maintenance training
ChargePoint’s AfterCareTMteam provide operation and maintenance training to ensure good practice for the installation and use of our products. This gives our customers peace of mind and reassures them that their investment will be well cared for.
Our training includes:
Training for operators
Correct and safe use of the valve
Basic cleaning procedures
Training for maintenance personnel
Disassembly and reassembly of the valve
What to look for (e.g. signs of excessive wear)
Troubleshooting
Training sessions can be arranged at our offices, your production site or through our global network of approved partners.
